Privacy Policy

I. How We Collect and Use Your Personal Data

1. How We Collect Your Personal Data

Personal information refers to any type of information recorded electronically or otherwise relating to an identified or identifiable natural person, excluding information that has been anonymised. We collect your personal data when you use our AI design platform or interact with us. The personal and sensitive user data we collect includes but is not limited to:

• Personal identifiers (such as name, email address, phone number)
• Account credentials (username, password, security questions)
• Device identifiers (IP address, device model, operating system)
• Design-related data (when you use our AI design tools):
  • Uploaded source files
  • AI-generated design files and iterations
  • Design parameters and preferences
  • Design history and modification logs
• App usage data and analytics (how you interact with our AI design interface)
• Order information (when you purchase manufactured products):
  • Product specifications (dimensions, materials, colors)
  • Manufacturing requirements
  • Transaction details (order number, payment amount, shipping address)
  • Delivery preferences and tracking information
• Payment information (processed securely through third-party payment gateways)

When providing you with our AI design and manufacturing services, we may also collect and summarize statistics about design usage patterns, popular product categories, and manufacturing specifications to improve our services.

2. How We Use Your Personal Data

We use your personal data only on a legal basis. According to applicable local laws, we may use your personal data for the following purposes:

• AI Design Services:
  • To process and store your design files and project history
  • To provide AI-powered design suggestions and recommendations
  • To optimize our AI algorithms based on anonymized usage patterns
  • To save your design preferences for future sessions
  • To enable collaboration features if you choose to share designs with others
• Order Processing and Manufacturing:
  • To process your orders and transmit manufacturing specifications to our production partners
  • To verify payment details and prevent fraud
  • To communicate order status, manufacturing progress, and delivery updates
  • To coordinate with manufacturing partners to fulfill your custom product requests
  • To provide after-sales support for manufactured products
• Account Management:
  • To register and maintain your user account
  • To personalize your experience with our platform
  • To send service notifications and security alerts
  • To verify your identity when accessing sensitive account information
• Service Improvement:
  • To analyze usage patterns of AI design tools
  • To improve our manufacturing processes and product quality
  • To develop new features based on user feedback

3. Data Security and Transfer

We handle all personal and sensitive user data securely, with special attention to your design files and intellectual property:

• Using modern encryption technologies (such as HTTPS) for data transmission
• Implementing runtime permissions for accessing design-related data
• Storing design files with enterprise-grade security measures
• Never selling personal and sensitive user data to third parties
• For order and payment information, implementing additional encryption for storage and transmission
• For manufacturing specifications, securely transmitting only necessary design parameters to production partners

We take special care to protect your intellectual property rights. Your original design files and AI-generated designs remain your property, and we only access them to provide our services as outlined in this policy.

II. How We Use Cookies and Similar Technologies

We use cookies to enhance your experience with our AI design platform:

• Necessary Cookies: Maintain your design session, keep you logged in, and remember your design preferences
• Performance Cookies: Understand how users interact with our AI design tools to optimize the user experience
• Functional Cookies: Remember your design history and preferences for future sessions
• Analytics Cookies: Analyze usage patterns of different AI design features to improve our algorithms

You can manage cookie preferences through your browser settings, but disabling certain cookies may affect platform functionality.

III. How We Entrust, Share, Transfer, and Disclose Your Personal Data

1. Entrusting

We may entrust third parties to process your data on our behalf:

• Manufacturing partners: We share only necessary design specifications and manufacturing parameters with our production partners to fulfill your orders. These partners are contractually obligated to protect your design information and use it solely for manufacturing purposes.
• Cloud storage providers: We use secure cloud services to store your design files with strict access controls.
• Payment processors: We share limited transaction information with payment processors to complete your purchases.

2. Sharing

We will not share your personal data with external parties except in the following cases:

• With your explicit consent: When you choose to share designs with other users or through social media
• For order fulfillment: Sharing necessary manufacturing specifications with our production partners
• For legal compliance: When required by law or to protect our rights and property
• With affiliates: Only for specific service purposes such as unified account management

3. Transfer

In the event of business restructuring, we will notify you of any transfer of your personal data and ensure the new entity adheres to this privacy policy.

IV. How We Protect Your Personal Data

We implement robust security measures to protect your design files and personal information:

• Design file protection: Your original design files are stored with encryption both in transit and at rest
• Access controls: Strict permission management ensures only authorized personnel can access your data
• Retention policy:
  • Design files: Retained for at least 2 years after your last activity unless you request deletion
  • Order information: Retained for at least7 years after order completion for tax and audit purposes
  • Account data: Retained until you request account deletion
• Intellectual property protection: We respect your ownership of designs created using our platform and implement measures to prevent unauthorized access or use

V. How You Can Manage Your Personal Data

1. Your Rights Regarding Personal Data

You have the right to:

• Access: View your design history, order status, and account information
• Correct: Update your personal information and shipping details
• Delete: Request deletion of specific design files or your entire account
• Export: Download your design files in standard formats
• Opt out: Opt out of marketing communications

To exercise these rights, please contact us at support@deliver3d.net . We will respond within 30 days.

2. Account and Design Management

• You can manage your design files through your account dashboard
• You may delete specific design projects at any time
• To permanently delete your account, submit a request to support@deliver3d.net
• Upon account deletion, we will remove all personal data within 30 days, except as required by law

VI. How We Process the Personal Data of Minors

We do not knowingly collect personal data from children under 16 without parental consent. Our AI design tools and manufacturing services are intended for users 16 years or older. Parents or guardians should monitor minors' use of our platform.

VII. International Data Transfer

As a global platform, your data may be processed in various countries where we operate or have partners. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses approved by data protection authorities.

VIII. Updates to This Statement

We may update this Privacy Policy periodically. We will notify you of significant changes through our platform or by email. The effective date of the latest version will be indicated at the top of this document.

IX. How to Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@deliver3d.net

We are committed to resolving any privacy concerns you may have. If you believe we have not addressed your concern satisfactorily, you have the right to contact your local data protection authority.