Return/Exchange Policy

Shop with confidence at Deliver3D. Our 90-Day Full Coverage Policy guarantees a return or exchange for quality or customization errors. We cover all return shipping costs.

Return & Exchange Service Procedure

  • STEP 1

    Contact Customer Service and request return detail.

  • STEP 2

    Customer will receive an email notification once your request is approved.

  • STEP 3

    The customer packs the package and sends it.

  • STEP 4

    Get Refund or Replacement after we receive the products.

60 DAYS Return/Exchange Policy

We support a 60-day return policy.

60-Day Full Coverage Policy

We stand behind the quality and customization of every unique figurine we create. If your order falls under any of the following conditions within 60 days of delivery, we will honor a FULL COVERAGE Return or Exchange policy. We will be responsible for all associated return postage fees and replacement fees.

1. Customization Error: The final product specifications (e.g., name, color choices) do not match the confirmed customization information submitted by the customer, or there is a production error in the applied customization.

2. Product Quality Issues: The wrong item(s) or order was sent, the product arrived damaged/broken, or the quality of the product is poor or defective upon receipt.

3. Design Fidelity: The final 3D printed output (sculpture fidelity, color accuracy, or applied lettering) exhibits a significant lack of clarity or is inconsistent with the approved digital proof/rendering.

4. Size Discrepancy: The received product size is incorrect or significantly mismatched (outside of standard tolerance) from the size ordered.

Policy Exclusions: Reasons Not Covered

The following conditions and circumstances are NOT covered by our 60-Day Full Coverage Policy. Deliver3D is not responsible for issuing returns, exchanges, or refunds for the reasons listed below.

1. Exceeded Return Period: Products submitted for return or exchange beyond the 60-day return processing time limit (calculated from the date the order was delivered/signed for).

2. Non-Quality Issues for Personalized Items: Issues related to a customer's personal aesthetic preferences, subjective expectations, or minor variations inherent in custom 3D printing that do not affect the product's functionality or confirmed design.

3. Customer Misuse/Damage: Damage to the product resulting from misuse, mishandling, neglect, improper maintenance, or accidents after delivery.

4. Worn or Altered Items: Items that have been washed, worn, soiled, altered, or damaged due to customer handling. (Note: While your product is a figurine, this point is commonly used to clarify general condition standards).

5. Customer Sizing Errors: Returns requested due to the customer having selected the incorrect size, dimension, or specification during the ordering process.

6. Change of Mind/Taste: Returns based purely on personal preference, change of mind, or subjective taste (e.g., "I no longer like the color I chose").

7. Partial Returns: Returns or exchanges of individual components or products within a bundled or set item are not acceptable. The complete set must be returned.

Return & Exchange Requirements and Important Notes

Requirements for All Returned Items:

1. Condition of Item: All returned items must be in new, unused, and unworn condition (if applicable). The product must be returned in the exact original condition in which it was received.

2. Packaging: The return packaging must utilize the original, undamaged packaging materials to ensure the product is protected during transit.

Financial and Policy Notes:

1. Coupon/Discount Codes: Any coupon or promotional discount codes used on the original purchase are considered consumed upon use and cannot be restored, reissued, or reused upon return or refund.

2. Customization/Cancellation Fee (Crucial): For customized products, if you request to cancel, modify, or replace personalized content after the order is placed, you will be required to pay a fee equal to 30% of the product price as a non-refundable customization and production fee.

Special Note: Production begins almost immediately upon order placement to ensure timely delivery. Therefore, this corresponding production fee will be charged even if the cancellation or modification request is made shortly after the order is placed.

3. Policy Right of Change: We reserve the right to amend, update, or modify this policy at any time. Notification of any such changes will be posted on this page. Should you have any questions regarding cancellations, returns, or any of our policies, please contact our Customer Support team immediately.