Order FAQs

1. Return & Cancellation Policy

New and unworn items can be returned to us within 60 days of purchase. Please note that because all our personalized items are one-of-a-kind, those returns will incur a 30 percent restocking fee. Customer should be in charge of both return and replacement postage fees.

2. Cancellation policy

The product creation process starts very shortly as we are working to deliver your order ASAP, so that all cancellations requests after ordering may be subject to a 30 percent restocking fee.

3. What payment methods are supported?

We support credit card, PayPal, v5pay.

4. Can I cancel the order?

Unfortunately, once an order has been shipped, we are unable to cancel it. Please refuse the order upon delivery and contact our Customer Service for a return.

5. Is it safe to place an order on the internet?

Deliver3D uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave _ which is like keeping your credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.

6. What should I do if I do not receive my order?

We encourage you to track your order online to avoid issues in the delivery process. If the delivery timeframe has passed, please contact your postal carrier with the tracking number, as well as the Deliver3D Customer Service Representatives. If your order is lost and your shipping address is correct and deliverable, we will arrange for a free replacement or issue an immediate refund upon confirmation. Please note that customers are responsible for lost orders due to incorrect shipping information.