One clear photo. Choose the product, size and style on its product page, upload the image, and our artists take it from there. You do not need a design brief, a sketch or a finished concept.

A sharp, well lit photo where the face is clearly visible. Front facing gives our artists the most detail for likeness, and a full body shot helps if you want a specific pose or a prop included. You can upload more than one photo to show details from different angles.

Yes, and the preview costs nothing. Our artists build a digital preview from your photo and send it to you for approval, and nothing enters production until you approve it. Revisions at the preview stage are free.

Premium durable resin. It is waterproof with a full colour cured finish, which means the colour is cured into the material rather than painted onto the surface, so it does not wear off the way plating does. The piece has a solid weight in the hand rather than feeling hollow.

Figurines, keychains, bag charms, relief photo pins, fridge magnets, embossed phone cases, plush dolls, car ornaments, pet collar charms and embossed photo frames. Every one of them starts from a photo you upload. The full range is in our catalogue.

Tell us what to change. Reply with the specific points you want adjusted and our artists rework the preview at no cost, and production only starts once you are happy to approve it. This is also the stage to correct a wrong photo or a missed detail.

Yes. If the pose, outfit or item appears in your photo our artists will sculpt it, and you can also describe it in the order notes at checkout. For a large or unusual prop, make sure it is clearly visible in the photo you upload.

That is what the preview stage exists to prevent. You see and approve a digital preview before anything is produced, and revisions at that stage are free, so the finished piece matches what you signed off on. If what arrives does not match the preview you approved, contact support and we will make it right.

Up to two subjects. A single figurine can hold one person, two people, one person with one pet, or one pet on its own. For a larger family or group, most customers order one figurine per person and display them together.

Yes, and the same photo rules apply. A clear shot where your pet's face and markings are visible works best, and a side or full body angle helps if you want a particular posture captured. A single piece holds one pet or one pet together with one person, and the pet range shows which formats are available.

Sizes run from 6 cm to 15 cm depending on the product and the style you choose. Each product page lists the exact sizes available for that item, along with the styles it comes in.

It depends on the product. Pins, badges and fridge magnets use a hard premium resin that resists scratching, phone cases have a shock absorbing soft silicone edge, and photo frames and lightboxes use a natural solid wood frame.

Wipe it with a soft, dry cloth. The resin is waterproof and the colour is cured into the material rather than painted on, so normal handling will not fade it. Avoid solvents and abrasive cloths, which can dull the finish.

Yes, we ship worldwide, and standard shipping is free on orders over $79.9. Delivery to the US and EU takes 7 to 15 business days once crafting is complete.

Crafting takes 10 to 15 business days after you approve the preview, plus 7 to 15 business days of shipping to the US and EU. The crafting window covers modelling, crafting and a quality check before packing, and the clock starts at your approval rather than at checkout.

Yes, with VIP Expedited Crafting. It is a paid add on at checkout that removes 3 to 5 business days from the crafting stage. Shipping time is unchanged, so plan the shipping window separately when you are working to a date.

Securely, and gift ready where the product is sold as a gift. Items positioned as direct gifts arrive in a Premium Gift Box ready to hand over, and the rest use standard secure packaging built for safe transit. If you are giving the piece as a gift and want to confirm which applies, contact support before ordering.

A tracking number is emailed to you once your order ships. If crafting should already be complete and no email has arrived, contact support@snapfigures.com with your order number and we will check the status for you.

Check the tracking link in your shipping email first. Standard delivery runs 7 to 15 business days after crafting is complete, and if tracking has not moved for several days beyond that window, email support@snapfigures.com with your order number and we will chase the carrier.

Contact support immediately and we will do what we can. An address can usually be corrected while the parcel is still with us, but once it has been handed to the carrier it can no longer be changed.

No, not for subjective reasons. Every piece is modelled and made for one person from their own photo, so it cannot be resold, which is why we do not refund or exchange for reasons such as changing your mind. Damage in transit and manufacturing defects are always covered by a free replacement.

We remake it free of charge. Send a photo of the damage to support@snapfigures.com along with your order number, and we will produce and reship the piece at no cost to you.

Same process, we replace it free of charge. Send us a photo of the problem with your order number and we will remake the piece. This covers faults in the piece itself rather than damage caused after delivery.

No. Work on a custom piece starts as soon as the order lands, and because it is modelled for one person it cannot be returned to stock or resold. What you can still do inside the first 12 hours is change the photo or the details, which resolves most of the reasons people ask.

Most often because the billing address or phone number does not match what your bank has on file. Check those fields and try again, and if it still fails your bank can tell you the reason. You can also complete the order with PayPal instead.

Major credit and debit cards, PayPal, Apple Pay, Google Pay and Klarna. Every payment is processed through Shopify's secure checkout, and we never see or store your card details.

Yes, for the first 12 hours after checkout. Email support@snapfigures.com with your order number and the change you need, and we will swap the file before modelling starts. Once that window closes the piece is already in production and the details are locked.

Email support@snapfigures.com with the order number printed on the slip inside your parcel. We will look up the order and help you identify the sender.

No. Once checkout is complete the payment method on an order cannot be changed. If the payment itself failed then no order was created, and you can simply place it again using a different method.

Your bank or card issuer charges that fee, not us. It applies when a card is used for a purchase processed in another currency, and the amount is set by your bank rather than by the store. Your bank can confirm whether your card carries this fee.

Yes, starting at 50 units. A dedicated account manager handles the quote, collects photos from your team and builds a production schedule around your deadline, and invoices and purchase orders are supported. Submit the form on our wholesale page and you will hear back within 24 hours.