At SnapFigures, we are dedicated to delivering your unique 3D creations to your doorstep, no matter where you are in the world. As our products are 100% custom-made, we want to be transparent about how long it takes to craft and ship your order.
1. How It Works: Crafting & Delivery
Unlike mass-produced toys, every SnapFigure is a unique piece of art, custom-made to capture your memories. We prioritize quality over speed to ensure your figure is perfect.
Total Turnaround Time = Crafting Time + Shipping Time
Step 1: Crafting Time (10-15 Business Days)
Creating a personalized 3D figure is a multi-step artisanal process. Once you approve your design at checkout, our artists and technicians begin the work:
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High-Precision 3D Printing: Layer-by-layer formation.
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Hand-Polishing & Curing: Ensuring smooth textures and durability.
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Strict Quality Control: We manually inspect every detail before packing.
(Note: Good things take time. We appreciate your patience as we ensure your memory is captured perfectly.)
Step 2: Shipping Time (7-15 Business Days)
Once your figure passes our final inspection, it is carefully packaged and handed over to our global logistics partners.
2. Shipping Rates & Global Delivery
We are proud to deliver customized memories to customers worldwide. Whether you are gifting to a friend next door or family across the ocean, we ensure your SnapFigure arrives safely.
| Shipping Method | Cost | Estimated Shipping Time |
|---|---|---|
| Standard Shipping | $7.99 (Free on orders over $59.99) | 7 - 9 Business Days |
| Expedited Shipping | $15.99 | 5 - 7 Business Days |
- The "Estimated Shipping Time" refers to the time in transit after the product leaves our facility (excluding production time).
- Specific delivery times may vary slightly depending on your destination (e.g., remote areas) and local customs processing.
- During peak holiday seasons (e.g., Christmas, Valentine's Day), delivery carriers may experience slight delays.
3. Order Tracking
Once your order ships, you will receive a Shipping Confirmation Email containing your tracking number.
- You can track your order status here: [Track Your Order Link]
- Please allow 1-3 business days for the carrier to update the tracking information after you receive the email.
4. Customs & Duties
- USA & Australia: Typically, no customs duties are charged for standard personal orders.
- International (EU/UK/CA/Others): While rare for small packages, international shipments may be subject to import taxes, duties, or customs fees levied by the destination country. These fees are the responsibility of the recipient.
5. Important Notes
- Address Accuracy: Please double-check your shipping address. We cannot change the address once the package is in transit. If you need to update it, please contact us at support@snapfigures.com within 24 hours of placing your order.
- Delays: External factors like weather, customs inspections, or strikes are beyond our control, but we will always help you monitor the status.
Need Help?
If you have any questions about your shipment, please contact our support team at support@snapfigures.com.